Frequently Asked Questions
FAQ’s – About the Kitchen Cabinet Doors and Panels
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ARE YOUR DOORS SOLID WOOD?
Solid wood, while great for furniture, is not ideal for kitchen cabinet doors. Solid wood is prone to warping and can swell and contract with changes in humidity which can cause cracks to form at the joints. To ensure perfectly finished doors without cracks we use 100% Canadian softwood fibre. Our medium density fibreboard (MDF) allows us to produce doors that are super smooth and allow for a high degree of detail – perfect for painted doors. MDF offers a high degree of water resistance which is ideal for kitchens and bathrooms.
WHAT ABOUT GLASS DOORS?
All our doors are available either as a frame or as a frame with mullions so that glass inserts can be installed. We do not supply glass for doors. We suggest you source the glass and installation from a glass installation expert in your local area. Frame or mullions doors will have a groove on the back that allows for glass installation.
I HAVE REALLY SMALL DRAWER FRONTS, WILL THEY HAVE THE SAME DETAIL AS THE DOORS?
Depends on the style of the door you have selected but for the majority the maximum height is 5 ¼” for the drawer front to have the same detail as the doors. For drawer fronts smaller than this size we will produce a flat or “slab” style front. For more information visit the web page of the door style you are interested in and view the PDF spec sheet for more details. Go to main door page and click on your door.
WHY DO YOU MAKE TWO-PIECE DOORS WHERE THERE IS FLAT CENTER PANELS?
In our opinion, a two-piece door is a better product than the traditional method of pocketing or machining out the center panels. Our method produces doors that allow for easier finishing, are less prone to warping, and provide a more stable finished product.
WHAT IS HINGE BORING AND ON-CENTRE MEASUREMENTS?
Hinge boring refers to the 35mm holes that are drilled into the back of a door to accommodate the cup of a concealed hinge. We bore hinge holes at a standard measurement of 3.75” On-Centre. This means that the hinge hole will be drilled 3.75” from the top of the door to the centre of the top hinge hole and 3.75” from the bottom of the door to the centre of the bottom hinge hole.
WHY CAN’T I JUST INSTALL MY NEW HINGES IN THE SAME SPOT AS MY OLD ONES?
Hinges are comprised of two parts. The actual hinge is the piece that looks like an arm and gets attached to your door by inserting it in the hinge hole and screwing it into place. The second piece is the hinge plate, it kind of looks like a wing, it’s this piece that gets attached to the inside of your cabinet by two screws. We don’t want your new hinge plates to screw into the same holes as your old hinge plates. Most cabinet boxes are made from melamine panels that have a chipboard centre and these panels really don’t do well if the same hole is used for multiple screws. So when you install your new hinge plates it is important that they screw into an untouched section of your cabinet interior – this will ensure they hold strong.
HOW DO I KNOW WHAT HINGE I NEED?
Hinges can be complicated. To simplify we’ve given you the hinges most common in kitchens on the order form. The 110 degree soft close hinge is the one you will need for the majority of your doors. We supply a refacing plate which is good for both framed and frameless cabinets. If you need a hinge that we don’t offer let us know and we’ll do our best to find a solution. Please see our downloadable Nieu Door Guide for information on corner cabinet hinges.
WILL YOU DRILL THE HOLES FOR MY CABINET DOOR HANDLES OR PULLS?
No, this is definitely better done onsite. This way you can make sure you place them exactly where you want once you see the door hanging in your kitchen. Remember to drill these holes from the front of the door, use a pencil to mark each hole location and use a jig if possible to ensure consistent placement.
HOW DO I REFACE THE SIDES OF MY CABINETS?
Panels or paint, the choice is yours. We prefer Panels naturally. Panels are simply that, 5/8” thick panels that are painted to match your doors. They screw on to the side (or gables as they are known) of your cabinets from the inside and are a great way to change the color of the exterior. For best results when measuring for panels simply match the height of the cabinet side and then measure the width. Add an extra 7/8” of an inch to create a framed or boxed look for your cabinets.
Tip; if you want a truly custom look, order doors instead of flat panels for the sides of you cabinets. The measuring process is the same.
WHAT ABOUT TOE KICKS, FILLERS AND LIGHT VALANCE?
We sell toe kicks, fillers and light valance trim in standard lengths of 95” and a standard height of 5”. These can be cut to size and installed on top of your existing toe kicks either using an adhesive or a pin nailer in an inconspicuous spot. Light valance can be cut to size and installed under your cabinets for a finished look and/or to hide under cabinet lighting. Or they can be installed at the top of your cabinet as a filler. So handy!
DO YOU SUPPLY FRIDGE PANELS?
We do. The maximum height for a fridge panel is 95”. Fridge panels are 5/8” thick.
HOW DO I MEASURE A FACE FRAMED KITCHEN?
Framed kitchens can have a variety of different door overlays. Overlay refers to the amount by which a door is larger than the opening or overlays the framed cabinet opening.
We are going to discuss how to measure for new doors assuming your kitchen has the industry standard ½” door overlay. A ½” overlay simply means that your door will be ½” larger on all 4 sides than the opening it covers.
Say your single door cabinet opening is 15”w x 30” tall. If we add ½” to all four sides we get a door size of 16” x 31”, so the size of the door you need to order is 16” wide x 31” high.
For a cabinet opening that is 28” x 30”, you will require 2 doors to cover the opening. In this case we will simply divide 28” by 2 doors and then add the ½’ overlay to three sides only. So our measurement looks like this. Divide the 28” opening by 2 doors to get 14”. Add 1/2“ to the 14” width for the hinge side overlay only. For the height add the standard ½” to the top and bottom for the overlay and you end up with a door size of 14 ½ ” wide x 31” tall. The concealed hinges we supply will allow you to adjust the doors so that they don’t touch in the middle when closed.
Other overlay sizes are available and may require a special hinge in order to work. If you have any questions please contact us and we will assist you with the measuring process.
HOW CAN I BE SURE THE COLOR I PICK ONLINE WILL LOOK GOOD?
We know that color is important in achieving your dream kitchen, which is why our designers selected colors from the industry leader, Sherwin Williams.
Each of our 10 colors has been selected to be on-trend, decor friendly, and stylish for your kitchen cabinet doors. We know that color can be one of the hardest things to choose, so we’ve done the hard work and narrowed down the selection for you. Order a sample kit today.
By using Sherwin Williams paint on all our kitchen cabinet doors, we’ve partnered with a well-known, global brand with years of experience manufacturing quality products. And even better? If you want a color that we don’t currently offer, just let us know the Sherwin Williams catalogue number and we’re happy to discuss doing a custom paint job for you. Just reach out.
IS THERE A WARRANTY?
We offer a 1 year warranty on Raw, Primed and Painted doors. The warranty is limited to defects from the manufacturing process and does not cover defects caused by mis-use, abuse, negligence, alterations, extreme environmental conditions such as excessive exposure to sunlight/water/heat/cold, improper storage, handling or installation. Additionally, the warranty does not cover damage, warping, or discoloration as a result of smoking in the home.
To submit a claim of this warranty, the original purchaser must provide Nieu Cabinet Doors Inc. with (a) a written notice of claim under this warranty, and (b) within 90 days after notice of claim, provide Nieu Cabinet Doors Inc. the defective product at its place of business. Under any circumstances, the costs of shipping the units to and from the manufacturer shall be paid for by the customer.
Limitation of Liability: IT IS UNDERSTOOD AND AGREED THAT MANUFACTURER’S LIABILITY, WHETHER IN CONTRACT, IN TORT UNDER ANY WARRANTY, IN NEGLIGENCE OR OTHERWISE, SHALL NOT EXCEED THE RETURN OF THE AMOUNT OF PURCHASE PRICE FOR THE DEFECTIVE ITEM PAID BY PURCHASER AND UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES. NO ACTION, REGARDLESS OF FORM, ARISING OUT OF THE TRANSACTIONS UNDER THIS AGREEMENT MAY BE BROUGHT BY THE PURCHASER MORE THAN FIVE YEARS AFTER THE CAUSE OF ACTION HAS ACCRUED.
I HAVE A CORNER CABINET BUT UNSURE OF WHICH TYPE IT IS?
Click on this link to download our Nieu Door Guide for a description of common corner cabinet types.
WHAT ARE 'RAW' DOORS AND HOW DO I PAINT THEM?
RAW doors are unfinished doors hot off the CNC machines. They are the ultimate DIY project as they require a fair amount of Doing it Yourself effort in order to get them ready for your kitchen. RAW doors need to be sanded, primed, sanded, primed and painted. Our general advice is 2 coats of a solvent based primer and one or two top coats of paint with fine surface sanding in between each coat of primer and paint.
If you are really into getting your hands covered in paint but want to avoid the extra work involved with RAW doors we suggest the PRIMED version of our doors. These doors have a factory applied prime coat and require minimal prep work prior to painting.
HOW DO I MEASURE FOR LAZY SUSAN DOORS?
Measuring for Lazy Susan corner cabinet doors is pretty easy and the method is the same whether you have frameless or framed cabinets. You will need to order two doors for a Lazy Susan corner cabinet and a set of Lazy Susan hinges. Starting in the 90 degree corner, measure the distance from the corner to the inside edge of the side of the cabinet that you will attach the hinges to. Add ½” to this measurement for a standard ½” overlay and then deduct ¾”. For this example, let’s assume the measurement was 12”. By adding ½” for overlay and then deducting ¾” for your door measurement will be 11.75”w. Label this door as your LS HINGE DOOR. Do the same for the other door measuring from the corner to the opposite side of the cabinet, adding ½” to the measurement and deducting ¾”. Let’s assume a measurement of 11” + ½” – ¾ = 10.75” wide. Label this door as LS NO HINGE DOOR. For the height measure the opening and add the same overlay you did for your other doors. On the order form be sure include LS HINGE DOOR and LS NO HINGE DOOR in the notes field for each door. When selecting hinges from the drop down menu make sure you select Lazy Susan Hinges for the LS HINGE DOOR and No Hinges for the LS NO HINGE DOOR. This information will allow us to hinge bore the door correctly. If the information is not on the form we will not hinge bore any of the holes and you will have to do it onsite.
FAQ’s – About the Ordering Process
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I’VE CHECKED OUT YOUR DOORS AND KNOW EXACTLY THE COLOR AND STYLE I WANT, NOW WHAT?
Awesome, sounds like you are ready to order! Ordering can be done in 3 steps. If you are familiar with using a tape measure you might even call them simple steps! Click here to access our Order Form which will walk you through measuring and ordering your Nieu Cabinet Doors.
HELP! I HAVE NO CLUE ON WHAT STYLE DOOR OR COLOR WILL LOOK GOOD IN MY KITCHEN?
I HAVE A KITCHEN DESIGNER AND/OR ARCHITECT, CAN YOU BUILD AN ORDER FROM THEIR PLANS?
Absolutely. If they can supply us with accurate door measurements for your existing cabinets we are happy to assist in building an order. Email us the plans and we will contact you to get started.
CAN I ORDER CABINETS BOXES FROM YOU?
Nope, we are all about the doors.
WHAT’S THE ORDER LEAD TIME?
We work very hard to make sure your doors ship within three weeks of receiving your order.
HOW CAN I PAY?
Once you fill in our easy all-in-one order form you will be presented with payment options. Pay online and sit back while we get to work building your Nieu doors.
CAN I RETURN MY ORDER?
No returns. Sounds harsh we know, but because your doors and panels are custom made for your kitchen we can’t accept returns. We will however fix or replace any product that has a manufacture related imperfection.
CAN I CANCEL MY ORDER?
Yes, you can within 24 hours after you place your order. We are a well oiled, super efficient manufacturing facility so as soon as we receive your order and payment we are getting ready to build your doors. Full cancellation policy here.
CAN I CHANGE MY ORDER?
Yes, you can. You have 24 hours from the time you place your order to make changes. We move fast to ensure your doors ship as quickly as possible.
FAQ’s – Shipping
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DO YOU SHIP EVERYWHERE?
We currently ship to the lower 48 States and all Canadian Provinces.
HOW ARE MY DOORS SHIPPED?
We take a lot of care in packaging your doors and panels so they arrive in pristine condition. We choose the shipping method based on the best carrier for the job and your physical address. Orders may ship LTL (Less Than Truckload) packed securely on a shipping pallet or via Courier service such as UPS or FedEx.
WHAT ABOUT DAMAGE?
We spent a lot of time making your doors and panels so it is super-important to us that they arrive damage-free. However, accidents can happen. It is important that you inspect your doors within 24 hours of receiving them and that you document any damage to the packages with photographs. If you see damage when the delivery driver is dropping off your order, please make sure the driver notes it on your delivery slip. Send your pictures and shipping documents to firstname.lastname@example.org within 24 hours of receiving your order. All damage claims are void if not reported to us within 24 hours.
We are in this together at every step. We will assist you with design and installation. When we ship your order, it will be perfect. If not, we’ll make it right.
We know you want to get started on that project! We’re happy to deliver to you in the comfort and safety of your own home, fast!
Our doors are of the highest quality MDF, custom made and backed by 20 years of manufacturing experience servicing the professional market.