Order Policies

Order Changes

Orders can only be changed within 24 hours from the time you placed your order. Email changes@nieucabinetdoors.com and include your order number.

Order Cancellation

Orders can be cancelled up to 24 hours after the order is placed. Beyond that time, we will have begun manufacturing your kitchen cabinet doors, and the order cannot be cancelled.

Returns on Cabinet Doors

We do not offer returns on cabinet doors and panels because each and every one is custom made for your kitchen. We will, however, fix or replace any product that has a manufacturing related imperfection.

Damage to Doors

We spent a lot of time making your kitchen cabinet doors and panels so it is super-important to us that they arrive damage-free. However, accidents can happen. It is important that you inspect your kitchen cabinet doors within 24 hours of receiving them and that you document any damage to the packages with photographs. If you see damage when the delivery driver is dropping off your order, make sure the driver notes it on your delivery slip. Send your pictures and shipping documents to service@nieucabinetdoors.com within 24 hours of receiving your order.

All damage claims are void if not reported to us within 24 hours.

Customer Support

We know that home improvements can be overwhelming, which is why we want you to know we’re here for you! At any step in the process if you need help, our fantastic customer service team can be reached via phone, chat, or email. Our promise to you is to get back to you as quickly as possible, so that no time is lost in your project.

Before you give us a call, your answer might be right at your fingertips! Check out our handy How To videos here or our FAQ page here. We’ve worked hard to answer any potential questions you might have! Still stuck? We’re right here to walk you through it.