Due to the custom nature of our products, order changes are limited and we do not offer refunds or returns. All orders will require approval prior to entering the production process. Approval of your order will result in the ability to make changes beyond the approval point. Please refer to the guidelines below for our order policies.
Order Changes
Due to the custom nature of our products, orders can only be changed within 24 hours from the time you placed your order. Email changes@nieucabinetdoors.com and include your order number.
Order Cancellation
Orders can be canceled up to 24 hours after the order is placed. Beyond that time, we will have begun manufacturing your cabinet doors, and the order cannot be canceled.
Returns on Orders
We do not offer returns on our custom made products since each and every one is made specifically for your kitchen. We will, however, fix or replace any product due to a manufacturing related imperfection.
Damage to Product
We spent a lot of time making your cabinet doors and panels, and it is just as important to us that they arrive damage-free. However, accidents can happen. It’s important to inspect your order within 24 hours of receipt, and document any damage to your items with photographs. Should you notice any damage when your order is being delivered, make sure the driver notes it on your delivery slip. Send photos of the damage along with your shipping documents to shipping@nieucabinetdoors.com within 24 hours of receiving your order to make a damage claim. All claims are void if not reported within 24 hours of delivery.
Customer Support
We know that home improvements can be overwhelming, which is why we’re here to help! At any step in the process if you need help, our talented customer support team can be reached via phone, live chat, or email. We promise to get back to you as quickly as possible, to keep your project on track.
Before you give us a call, your answer might be at your fingertips! Check out our handy How To Videos , or our FAQ. We’ve worked to answer any potential questions you might have.
