FAQs

Sparsh FAQ

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  • Painted Doors

    Are your doors solid wood?

    Solid wood, while great for furniture, is not ideal for kitchen cabinet doors. Solid wood is prone to warping and can swell and contract with changes in humidity which can cause cracks to form at the joints. To ensure perfectly finished doors without cracks we use 100% Canadian softwood fibre. Our medium density fibreboard (MDF) allows us to produce doors that are super smooth and allow for a high degree of detail – perfect for painted doors. MDF offers a high degree of water resistance which is ideal for kitchens and bathrooms.

  • Painted Doors

    How do I match the rest of my cabinets to my Nieu doors?

    By using Sherwin Williams paint on all our kitchen cabinet doors, we’ve partnered with a well-known, global brand with years of experience manufacturing quality products. Even better? You can easily paint face frames to match your Nieu doors by picking up the corresponding paint from your local Sherwin Williams supplier.

    Our doors are painted in a satin finish with an 18% gloss meter.

     

    An image of paint swatches with listed names and paint codes.

  • Painted Doors

    What about glass ready doors?

    All our doors are available either as a frame or as a frame with mullions so that glass inserts can be installed. We do not supply glass inserts. We suggest you source the glass and installation from a glass installation expert in your local area. Frame or mullions doors will have a groove on the back that allows for glass installation.

  • Painted Doors

    I have really small drawer fronts, will they have the same detail as the doors?

    For all door styles except for Scandia, Flat Top, Pillow and Skinny, if your item is less than 5 ½” it will be a slab front, as it’s too small to produce a routed look. For more information, visit the product PDF of the door style you are ordering for the minimum height for routed fronts.

  • Painted Doors

    Why do you make two-piece doors where there is a flat center panel?

    In our opinion, a two-piece door is a better product than the traditional method of pocketing or machining out the center panels. Our method produces doors that allow for a higher degree of sanding detailed edges, are less prone to warping, and provide a more stable finished product.

  • Painted Doors

    What is hinge boring and on-centre measurements?

    Hinge boring refers to the 35mm holes that are bored into the back of a door to accommodate the cup of a concealed hinge. We bore hinge holes at a standard measurement of 3.75” On-Centre. This means that the hinge hole will be drilled 3.75” from the top of the door to the centre of the top hinge hole and 3.75” from the bottom of the door to the centre of the bottom hinge hole. We can bore for hinges at a different location should you require it, just let us know on your order. A sketch of the back of a cabinet door showing hinge bore locations along with descriptive text of on-center measurements.

  • Painted Doors

    Why can’t I just install my new hinges in the same spot as my old ones?

    Hinges are comprised of two parts – the hinge itself (which looks like an arm and attaches to your cabinet door), and the hinge plate. The hinge plate is the piece that gets attached to your cabinet with screws. We don’t want your new hinge plates to screw into the same holes as your old hinge plates. Whether your cabinets are framed or frameless, it is best to practice to ensure the hinges attach to the cabinet in a spot that is a minimum of ½” away from an old screw hole.

  • Painted Doors

    How do I know what hinge I need?

    Frameless cabinets typically require new 110 degree soft close hinges. We supply a refacing plate which makes installation very easy. Frameless cabinets may require speciality hinges for corner cabinets such as Lazy Susan, Blind Corner or 45 Degree Corners. Download the Nieu Door Guide for information on corner cabinet hinges.


    Framed cabinets require hinges with a specific overlay suited to your frame width. Overlay refers to the amount of the door that covers or overlays the face frame. Common face frame overlays are ½”, ¾”, 1” and 1-1/4”. Framed Cabinets may also require Lazy Susan Corner speciality hinges as well. 

  • Painted Doors

    Will you drill the holes for my cabinet door handles or pulls?

    No, this is definitely better done onsite. This way you can make sure you place them exactly where you want once you see the door hanging in your kitchen. Remember to drill these holes from the front of the door, use a pencil to mark each hole location and make or use a jig if possible to ensure consistent placement.

    Watch our How To Install Handles Video for tips!

  • Painted Doors

    How do I reface the sides of my cabinets?

    Cover panels or paint, the choice is yours. Panels are typically recommended for frameless cabinets while paint is usually the best solution for framed cabinets. Panels are 3/4” thick and can be painted by us or you to match your doors. They screw on to the side of your cabinets from the inside and are a great way to change the color of the exterior. For best results when measuring for panels, simply match the height of the cabinet side and then measure the width. If you’d like the panel to sit flush with your doors, be sure to add ¾” to the width of the cabinet base you are covering with a panel. 

    Tip: if you want a truly custom look, order doors (without hinge boring) instead of flat panels for the sides of your cabinets. The measuring process is the same.

  • Painted Doors

    What about toe kicks, fillers and light valance?

    We sell toe kicks, filler, trim, and decorative moulding (as light valence or cabinet topper) which are available in standard sizes. These can be cut to size and installed on top of your existing toe kicks using an adhesive or a pin nailer in an inconspicuous spot. Light valance can be cut to size and installed under your cabinets for a finished look and/or to hide under cabinet lighting. Or they can be installed at the top of your cabinet as a filler or minimalist crown moulding.

  • Painted Doors

    How can I be sure the colour I pick online will look good?

    We know that colour is important in achieving your dream kitchen, which is why we’ve selected colours from industry leader, Sherwin Williams. Each of our colours has been selected to be on-trend, decor friendly, and stylish for your kitchen cabinet doors.  We suggest ordering a sample kit or picking up paint swatches at your local Sherwin Williams to test the colour in your space and light, and against countertops, flooring or backsplash. We use a Satin Sheen for all of our paint colours.

  • Painted Doors

    Do you supply appliance panels?

    We do! We make custom panels that match your door style for panel-ready appliances. These are custom sized per your manufacturer’s specifications. Panel ready appliances can include: refrigerator, freezer, dishwasher, wine fridge, ice maker, beverage fridge and more! 

  • Painted Doors

    How do I measure a face framed kitchen?

    Framed kitchens can have a variety of different door overlays. Overlay refers to the amount by which a door is larger than the opening or overlays the framed cabinet opening.

    We are going to discuss how to measure for new doors assuming your kitchen has the industry standard ½” door overlay. A ½” overlay simply means that your door will be ½” larger on all 4 sides than the opening it covers.

    Say your single door cabinet opening is 15”w x 30” tall. If we add ½” to all four sides we get a door size of 16” x 31”, so the size of the door you need to order is 16” wide x 31” high.

    For a cabinet opening that is 28” x 30”, you will require 2 doors to cover the opening. In this case we will simply divide 28” by 2 doors and then add the ½’ overlay to three sides only. So our measurement looks like this. Divide the 28” opening by 2 doors to get 14”. Add 1/2“ to the 14” width for the hinge side overlay only. For the height add the standard ½” to the top and bottom for the overlay and you end up with a door size of 14 ½ ” wide x 31” tall. The concealed hinges we supply will allow you to adjust the doors so that they don’t touch in the middle when closed.

    Other overlay sizes are available and may require a special hinge in order to work. If you have any questions please contact us and we will assist you with the measuring process.

  • Painted Doors

    What is overlay and reveal and why do they matter?

    Most Framed kitchens have overlay doors. Overlay doors are larger than the cabinet opening and sit on the cabinet frame rather than inside the frame like an inset door. The most common overlay is called a Half overlay which means the doors are ½” larger on each side than the cabinet opening they cover. Full overlay cabinets typically have doors that are 1-1/4” larger on all four sides than the cabinet opening. Click here to see how to measure your existing overlay.

    Reveal refers to the amount of cabinet frame exposed after doors are mounted. Traditional cabinets typically have more reveal, exposing more of the cabinet frame behind the doors. Frameless or Euro-Style cabinets don’t have a face frame and are known for their minimal reveal or gaps between doors giving a sleeker more modern look. 

    Overlay and Reveal are important when ordering new doors for your refacing project. Measuring both correctly will ensure the best result possible for your cabinet refacing project. Increasing the overlay and reducing the reveal can give your kitchen a sleeker more contemporary look.

  • Painted Doors

    How do I reduce the amount of reveal on my face frame cabinets?

    You can reduce the amount of reveal by ordering larger doors for your face framed kitchen. This blog and this video will get you started with terms and the How To of reducing your reveal.


    Care should be taken to ensure that the larger doors will fit on all four sides. For more information on measuring for overlay, book a technical help call.

  • Ordering Process

    Is there a warranty?

    We offer a 3 year warranty on MDF Fronts, Floating Shelves, TFL Fronts and Dovetail Drawer boxes.

    For warranty details, please refer to our policy here.

  • Painted Doors

    I have a corner cabinet but am unsure of which type it is?

    Click on this link to download our Nieu Door Guide for a description of common corner cabinet types.

  • Painted Doors

    What are 'Raw' doors and how do I paint them?

    RAW doors are unfinished doors hot off the CNC machines. They are the ultimate DIY project as they require a fair amount of Doing it Yourself effort in order to get them ready for your kitchen. RAW doors need to be sanded, primed, and painted. Our general advice is 2 coats of a solvent based primer and one or two top coats of paint with fine surface sanding in between each coat of primer and paint.

    If you are really into getting your hands covered in paint but want to avoid the extra work involved with RAW doors we suggest the PRIMED version of our doors. These doors have a factory applied prime coat and require minimal prep work prior to painting.

  • Painted Doors

    How do I measure for Lazy Susan doors?

    Measuring for Lazy Susan corner cabinet doors is pretty easy, and the method is the same whether you have frameless or framed cabinets. You will need to order two doors for a Lazy Susan corner cabinet and a set of Lazy Susan hinges. Starting in the 90-degree corner, measure the distance from the corner to the inside edge of the side of the cabinet that you will attach the hinges to. Add ½” to this measurement for a standard ½” overlay and then deduct ¾”.

    For this example, let’s assume the measurement was 12”. By adding ½” for overlay and then deducting ¾” for your door measurement will be 11.75” w. Label this door as your HINGED DOOR. Do the same for the other door measuring from the corner to the opposite side of the cabinet, adding ½” to the measurement and deducting ¾”. Let’s assume a measurement of 11” + ½” – ¾ = 10.75” wide. Label this door as HANDLE DOOR.

    For the height, measure the opening and add the same overlay you did for your other doors. On the order form be sure enter as the HINGED DOOR and HANDLE DOOR. When selecting hinges from the drop-down menu make sure you select Lazy Susan Hinges. This information will allow us to hinge bore the door correctly. If the information is not on the form, we will not hinge bore any of the holes and you will have to do it onsite.

    It's always a good time to take some painters tape and mark out where your new full overlay doors will sit to ensure they do not interfere with others.

    If you'd like some additional measuring assistance, you can book a FREE zoom call with our team at this link for help with how to measure!

  • Wood Grain Doors

    Are your wood grain doors real wood?

    Our Wood Grain doors are TFL, or Thermally Fused Laminate on ¾” particle board core.  They have a deep, textured finish to replicate the look and feel of real wood but are not made from a real wood veneer. Our TFL Wood Grain doors are very durable, fade-resistant, easy to clean and permanently fused which means no peeling.

  • Wood Grain Doors

    Does it really matter which grain direction I select?

    It REALLY does! The grain direction runs by default in the longest direction of your product. For example, a door that is 15” x 30” wide by default will have the grain travelling vertically along the 30” dimension. A drawer front that is 30” wide x 5” tall would have grain travelling horizontally (along the 30” dimension).

    To achieve your desired grain look you can have one of three grain options. 1) Standard Grain Layout, 2) Vertical Match Layout or 3) Horizontal Match Layout.

    Read more on our Product PDF.

  • Wood Grain Doors

    Do you have cover panels, trim, and toekick in the wood grain?

    We do! These items can be ordered on our online order form. You can select grain direction on cover panels so be sure to double check your desired look. Toekicks are a standard size and have a horizontal grain only.

  • Wood Grain Doors

    Can I order grain matched pieces?

    We strive to match grains whenever possible. Grain matching can sometimes be impossible due to limitations around production sheet sizes. Please contact us if you want to discuss an order that is entirely grain matched.

  • Wood Grain Doors

    Will drawers above doors have the same grain pattern across both items?

    While you can select the grain direction so that both your doors and drawer faces have the same grain direction, the grain may not always appear as a continual between the two pieces.

  • Wood Grain Doors

    Can I order your wood grain doors for my IKEA cabinets?

    Yes! For help with quoting your IKEA project, please email us at hej@nieucabinetdoors.com to book your consultation.

  • Wood Grain Doors

    Can I reface existing wood grain cabinets with your wood grain doors?

    Maybe! If your cabinets are frameless, you can remove your existing doors, drawer faces and cover panels, and replace them with new ones from us. If you have framed cabinets, your existing cabinet colour may not match your new wood grain doors. We suggest ordering a sample in order to determine if you can paint or stain your existing cabinets to match. 

  • Wood Grain Doors

    What is the lead time on your wood grain doors?

    All wood grain doors have a lead time of 4-5 weeks if wood grains only. If ordered with painted doors, they will ship in 5-6 weeks with the rest of your fronts.

  • Wood Grain Doors

    Can I order wood grain and painted doors on the same order?

    Yes! You can order and pay for a combination order at the same time.

  • Ordering Process

    I have a kitchen designer and/or architect, can you build an order from their plans?

    Absolutely. If they can supply us with accurate door measurements for your new and/or existing cabinets we are happy to assist in building an order. Email us the plans and we will contact you to get started.

  • Ordering Process

    Can I order cabinet boxes from you?

    Nope. Right now, we're all about the doors! If you need new cabinet boxes, our doors are easily compatible with IKEA kitchen systems for a designer kitchen on a budget.

  • Ordering Process

    Help! I have no clue on what style door or colour will look good in my kitchen?

    Remain calm, we’ve got your back. We offer a Design Quiz and even a Design Consultation to help you visualize the ideal door style and colour for your kitchen.

  • Ordering Process

    What’s the order lead time?

    All of our products are made custom to order, just for you – including our IKEA cabinet doors and accessories. Our current lead times are:

    • Raw orders: 3-4 weeks
    • Primed orders: 4-5 weeks
    • Painted orders: 6-7 weeks
    • Wood grain orders: 4-5 weeks if wood grain only (will ship with painted if part of a painted order)
    • Custom colour orders: 7-8 weeks
  • Ordering Process

    How can I pay?

    We offer payment via all major Debit and Credit cards, Apple Pay, Google Pay, and installment payments through Splitit. Read more about our payment methods here.

  • Ordering Process

    Can I return my order?

    Due to the custom nature of our products, we aren’t able to offer returns. We do have a 3 year limited warranty that covers manufacturing imperfections.

  • Ordering Process

    Can I cancel my order?

    Orders have 24 hours from placing an order to cancel it. Once you have approved your Order Confirmation, we will have begun processing your order in Production and may be unable to cancel or alter your order.  You can read our order policies here.

  • Ordering Process

    Can I change my order?

    Yes, you can, but hurry! You have 24 hours from the time you place your order to make changes. We move fast to ensure your doors ship as quickly as possible. Contact us at  orders@nieucabinetdoors.com promptly for changes.

  • Floating Shelves

    What is the thickness of floating shelves?

    Our Floating Shelves are 1 ½” thick.

  • Floating Shelves

    How are the floating shelves attached to the wall?

    We supply our Floating Shelves with Triad Max hardware so that they are ready to mount on a wall. The Triad system uses a rail that is mounted to the wall (preferably secure to the studs) and brackets that mount on the rail. The Floating Shelves come pre-drilled to accept the brackets so installation is easy. For more information on how to install click here.

  • Floating Shelves

    How much weight can the shelves hold?

    Our floating shelves are rated for 20 lbs of weight per liner foot if installed correctly to the studs in your wall.

  • Floating Shelves

    What are the floating shelves made from?

    We use MDF for the construction of our Floating Shelves. MDF is a very durable wood product that offers an ideal surface for a smooth, blemish free, painted surface.

  • Floating Shelves

    What colours of floating shelves do you offer?

    Our floating shelves are available either Primed, which means you paint them, or in one of our standard colours that match our cabinet door colours. This allows you to match your floating shelves to your cabinet doors or have them made in a different colour for a contrasting look.

  • Drawer Boxes

    What are dovetail drawer boxes?

    Dovetail refers to the way we join the four sides of our drawer boxes. Dovetail joinery uses a pin tail joint where pins are cut on one side of the box and tails on the other. The two sides lock together without the need for screws, creating a very durable, aesthetically pleasing joint.

  • Drawer Boxes

    What are your drawer boxes made out of?

    We use solid hardwood with a UV lacquer for added water resistance. Our drawer boxes are 5/8” thick with a 3/8” thick melamine bottom.

  • Drawer Boxes

    What about drawer slides?

    We offer softclose undermount slides. You can supply your own slides, but you will need to order your drawer boxes using Exact Drawer Dimensions.

  • Drawer Boxes

    What is inside cabinet width (ICW)?

    ICW is a measurement we need to make drawer boxes. Inside Cabinet Width is width of the cabinet opening that you plan on putting drawers in, measured from the inside opening of the cabinet. We take your ICW and deduct 3/8” in order to determine the required width of the drawer boxes when using our undermount slides.

  • Drawer Boxes

    How do I measure for drawer boxes?

    Take all measurements from the inside of the cabinet. Start by measuring the depth of the cabinet, that is the length from the front of the cabinet box to the back of the box. Next measure the height of the opening. Finally measure the ICW (Inside Cabinet Width). For face frame cabinets the opening width is measured from inside frame edge to inside frame edge. For frameless cabinets the measurement is from cabinet wall to cabinet wall.

    When ordering, the ICW measurement is the only measurement you can input. For Height and Depth you will need to select from our standard offering. For depth always select the drawer box depth that is approximately 2 inches less deep than your cabinet. For height, select the standard height that is at least 1” shorter than the height of the opening.

  • Shipping

    Do you ship everywhere?

    We currently ship via ground shipping to the lower 48 States and all Canadian Provinces. Shipping to HI and AK is available, please contact us for assistance if placing an order to these regions.

    Read more about our Shipping Zones.

  • Shipping

    How are my doors shipped?

    We take a lot of care in packaging your doors and panels so they arrive in pristine condition. We choose the shipping method based on the best carrier for the job and your physical address. Orders may ship LTL (Less Than Truckload) packed securely on a shipping pallet or as packages via Courier service such as UPS or FedEx. Read our Order Policies for more information.

  • Shipping

    What about damage?

    We spent a lot of time making your doors and panels so it is super-important to us that they arrive damage-free. However, accidents can happen. It is important that you inspect your doors within 24 hours of receiving them and that you document any damage to the packages with photographs. If you see damage when the delivery driver is dropping off your order, please make sure the driver notes it on your delivery slip, and take pictures of the damaged pallet or carton before opening. Send your pictures and shipping documents to shipping@nieucabinetdoors.com within 24 hours of receiving your order. All damage claims are void if not reported to us within 24 hours.

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